Is Your Network Not Working?

We live in a world of networks. Our phones and computer give us access to innumerable interactions that would have been inconceivable thirty years ago, allowing us to make endless connections on Facebook, Instagram, LinkedIn, Twitter, and countless other social media platforms. The ongoing shift to working from home makes business and professional networks ever […]
Read More

What Do You Do When The Facts Change?

When we evaluate policies and measure data it’s not unusual to find a gap between our expectations and what actually happened. The eminent British economist John Maynard Keynes is sometimes credited with saying “when the facts change, I change my mind. What do you do?” Reality is notoriously stubborn and so, as Keynes noted, it […]
Read More

Listening is Golden: but to listen you first need to be quiet

Getting great results requires listening. In our work we measure and analyze data to ensure our clients deliver the best possible service. But data doesn’t just mean numbers and graphs and statistics. Data can include lived experiences, how legal processes feel to a person, what social conditions mean when you live them every day, and […]
Read More

Identifying Biases Using Data Analysis

How bias affects policy  All policies have unintended or unacknowledged consequences. Unforeseen outcomes can happen for several reasons, including faulty or incomplete assumptions and planning that is not sufficiently rigorous, but a major source of unintended consequences is bias.  While biases may be explicit, the result of identifiable ass
Read More